01Does a pest photograph confirm the treatment?
Not always. A clear image can support identification, but the provider may need physical evidence, room context or a survey before selecting a method.
02Should furniture or stock be moved before the first survey?
Wait for tailored instructions. Unplanned movement can spread evidence or remove signs needed for identification.
03Are pest-control products safe for children and pets?
No universal wording replaces the authorised label and provider risk assessment. Declare children, pets, aquariums and vulnerable occupants, then follow written restrictions.
04Does one pest-control visit include follow-up?
Only when the quotation states it. Visit count depends on pest, evidence, extent, method, preparation, access and adjoining routes.
05Is every London postcode covered?
Coverage and availability require confirmation against the exact postcode, property and service request.
06Does pest proofing include building repairs?
Only specified materials and routes are included. Drain, roof, wall, ventilation or structural work may need a separate competent provider.
07Which records should a business receive?
The record should name the provider and technician, date, evidence, zones, devices, method, product where used, restrictions, corrective actions and follow-up.
08Which details make a guarantee usable?
The provider, pest, rooms, duration, visits, customer duties, exclusions, evidence threshold and claim route must be clear.